Frequently Asked Questions
At the heart of AV Luxury Gems is a deep-rooted dedication to our customers. Our knowledgeable and friendly customer service team is here to guide you through every step, answer your questions, and ensure that your shopping experience is nothing short of exceptional.
Can I request a custom design that's not available on your website?
Absolutely! Our artisans love bringing your unique ideas to life. Simply reach out to our customer service, and we'll work closely with you to create a bespoke piece that matches your vision.
What if I'm not satisfied with the final piece?
Your satisfaction is our priority. If you're not completely delighted with your custom jewelry, our team will work with you to make necessary adjustments until it's perfect.
How long does the custom jewelry creation process take?
The duration varies based on the complexity of the design. Our customer service team will provide you with a timeline once your design details are finalized.
How do I determine my ring size for online orders?
We recommend using the Ring Sizer App available on Apple and Android devices. Additionally, our customer service team can assist you in finding the perfect fit.
Can I engrave a personal message on my custom jewelry?
Certainly! Engraving adds a personal touch to your jewelry. You can choose to engrave initials, dates, or heartfelt messages to make your piece even more special.
How can I be sure that the gemstones are truly conflict-free?
We prioritize transparency in our sourcing practices. Our gemstones are carefully selected from reputable suppliers who adhere to ethical standards and provide documentation validating their conflict-free status.
What Our Clients Say
Jenna
"Absolutely thrilled with my custom-designed lab-grown diamond engagement ring from [Custom Design]. The craftsmanship is impeccable, and the lab-grown diamond's brilliance is stunning. The team's expertise and attention to detail made the entire process seamless. A symbol of love and ethics beautifully captured in this exquisite ring."